Tell us about yourself?
My name is Yashu Kapila and I am the CEO of BugRaptors, a division of Seasia group, providing quality assurance services across the globe.
I was always a tech geek and more importantly a person with big wide dreams and extensive zeal to bring them all to life.
I am a mother of two and it allows me to explore my capabilities as a truly nurturing leader who always aim to transform other’s life for good, just like I want for my children.
What lessons has being an entrepreneur taught you?
I believe entrepreneurship is all about a never-ending journey with a lot of benchmarks.
And every benchmark or milestone gives you uncountable opportunities to grow, learn, and make yourself a better person.
A few lessons that I would like to mention here from my entrepreneurial journey would be:
Always believe in yourself Accept failure and be grateful for the learnings
Give something back to the world. It is something that make your journey more valuable.
And last but not least, stay active and keep your eyes open for any opportunity coming.
If you could go back in time to when you first started your business, what piece of advice would you give yourself?
If I would need to give any advice to my younger self, it would always be “to go with the flow” while putting in the best of your efforts into things you need to achieve.
Such approach allows you to stay motivated and keep moving forward without any expectations.
Besides, I even profess on the idea of “Never Stop Learning”, such approach not only keeps you informed but makes you a sound person.
A lot of entrepreneurs find it difficult to balance their work and personal lives. How have you found that?
I believe life is more about moving forward, despite of any undulations you experience during the process.
Be it your personal life or professional life, it is all about identifying your priorities right.
You always only have to find moments, people, work, and everything that must be kept at focus whenever necessary.
Besides, the most crucial factor that you need to understand is that there is nothing like a perfect work-life balance. It is all about imperfect moments that you live perfectly.
Give us a bit of an insight into the influences behind the company?
When it comes to the influence behind the organization, I believe it was my knack to explore technology that made me identify the need for creating solutions that are quality-rich and dynamic.
As I completed my post-graduation and landed into my first job, quality assurance helped me understand how it can take the IT solutions provider close to the digital transformation.
What do you think is your magic sauce? What sets you apart from the competitors?
Our magic sauce is our team. We have a team of highly-qualified team of ISTQB-certified testers who have the experience of handling dynamic QA needs of diverse industry verticals.
Besides, we have even developed our proficiency in terms of exploring technologies, right from the use of automation, cloud, agile practices to our very own testing frameworks called RaptorVista and MoboRaptors, we have mastered the concept of quality assurance in all ways.
How have you found sales so far? Do you have any lessons you could pass on to other founders in the same market as you just starting out?
BugRaptors as a startup had an advantage of brand name that comes with Seasia Group.
Established for over two decades, it was both the trust and our zeal for innovative testing that allowed us to fetch sales.
Besides, it was our continuous efforts made towards innovation that allowed us to gain the necessary exposure.
For startups that are looking forward to build their career in the QA industry, I believe the only lesson that could help them gain the sales is consistency in customer service and understanding the need for innovative testing in order to adapt the changing dynamics of the market.
What is the biggest challenge you have faced so far in your business, and how did you overcome it?
One of the biggest challenges we have witnessed so far was getting through the pandemic while ensuring the business and operational continuity.
Luckily, our team adapted to the virtual work environment quite easily with all the experience we had serving and collaborating with organizations from different geographical regions.
What do you consider are the main strengths of operating your business in India and the specific state you are in over other states in India?
I think one the biggest advantage that we have here operating in India is the gray matter that we need to foster our QA operations.
We have a team of highly experienced ISTQB certified experts who have massive industry experience.
Most importantly, operating from our current location in India allows us to have an advantage with the expenses and resources that we need to keep our operations moving forward.
What (if any) are some weaknesses of operating your business within India and your state?
Since we are associated with IT industry and have amazing connectivity, I don’t think we lack on anything operating here in India.
However, we understand the need for providing more reliable service to clients, and therefore we have our offices established in the United States, the United Kingdom, and Australia.
If you could operate your business in another state in India rather than the State you are in, which state would it be and why?
It would definitely be Bangalore, the IT city of India or probably Gurugram which is also known as Cyber City of India.
I believe having offices in these regions could allow us to expand our client base or foster partnerships with Fortune 500 brands.
More importantly, it could even be a chance to expand our team and add more value to our knowledge base as I believe every person has their own individuality when it comes to ideas.
India has an incredibly diverse population. How has the affected your consumer base and business?
Diversity is always beneficial for business. Be it the variation of technologies or diversification in employees at workplace, it complements different industries and therefore different consumer base.
As far as it is concerned with diversity in business, the expansion of IT landscape amongst SMEs have allowed us to work on dynamic enterprise solutions, allowing us to gain greater exposure on Quality Assurance landscape.
Besides, diversity at workplace has even helped us to add more flavor in the thought-process of our team. Right from unique perspectives to new ideas, we believe diversity at any organization elongates the vision with the decision-making.
Infrastructure is really important to businesses. How have you seen India’s infrastructure improve recently? Do you see new opportunities opening up?
Indeed! The future of IT is all about infrastructure. Over the years, things have only changed for good offering a better exposure to hardware and software to the Indian market.
Besides, the access to cloud has somewhat enabled companies with any level of resource availability to experience digital transformation.
And therefore, it is very natural for quality assurance industry to feel the necessary boost allowing the QAs to work on expanded projects with multifarious functionalities and goals involved.
What do you want to accomplish in the next 5 years with your business?
Since quality assurance is all about adding quality to the digital future, BugRaptors as an organization in the upcoming years is aiming to leverage automation to the maximum.
Right from enterprise solutions to business applications and websites, we are working to streamline the entire QA process for maximum efficiency.
This might even involve adopting and understanding the various tools available in the market that can help upgrade our QA process.
More importantly, in order to improve our customer service experience, we will be looking forward to expand our global impression.
And finally, if people want to get involved and learn more about your business, how should they do that?
I believe tariffs are crucial to support the economic stature of any country. However, excessive tariffs not only affect any business but the entire industry.
Right from the wages to revenue, large amount of tax imposed often kills the profit for the business.
Though increasing the value, a client pay for any service might appear to be a solution, it often becomes very difficult to make your client understand the variation in service costs while justifying the organizational expenses.